BTT 231

Hotel Lodging Operations Management

Course Credits: 3 credits 3 hours

Course Description:

This course is an examination of the operations and management of hotels and other lodging properties such as time shares and vacation resorts. The roles of departments such as the front office, housekeeping, marketing and sales, human resources, food and beverage and loss prevention and security are discussed, as well as the role of the general manager. The concepts of yield management, management contracts and franchise agreements are highlighted.

•  BTT 231 - Final Project.docx