Resume
| (The Standard Professional Resume) |
STEPHANIE GONZALEZ
QUALIFICATIONS SUMMARY
Results driven Administrative Professional leveraging coursework in Business Administration with an extensive background supporting senior level executive management in fast-paced, high profile environments. Trustworthy, ethical and discreet character; with an uncompromised commitment to superior customer service. Extremely detail-oriented professional who is resourceful in managing and completing complex projects, with proven effectiveness in multi-tasking and time management.
Proven history of excellence in:
- Customer Service & Relations - Interpersonal Skills
- Internal and External Communication Skills
- Exceptional Phone Etiquette - Office Equipment Operation
- Filing & Data Archiving
- Problem Solving Skills - Word Processing & Typing
PROFESSIONAL EXPERIENCE
PFIZER CORPORATE SUITES, New York, NY 1/2008 - Present
Lead Supervisor
Supporting high profile executive management and firm clients providing optimal solutions for administrative needs. Used the Citrix reservation system to create travel arrangements for Executive Leadership Team (ELT) Members and division Vice Presidents. Managed Office communication to include; emails, faxes and phone calls. Responsible for updating Labor Management documentation and submitting payroll.
CARLINE TRANSPORTATIONS, Long Island City, NY 4/2007 to 1/2008
Phone Operator/Dispatcher
Managed large volumes of customer concerns via telephone and correspondence. Interpreted and resolved caller concerns by preventing call backs and complaints. Coordinated delivery of large projects with mailroom leadership. Used ALEPH program to communicate with dispatchers.
KMART CORPORATION, INC., Middle Village, NY 5/2005 to 4/2007 Customer Service Representative, Supervisor
Provided frontline administrative support to include: providing telephone and customer service, data entry, document reproduction, filing, etc. Applied programs such as MS Excel and Access to convert and maintain a variety of databases ensuring the accuracy and integrity of file content. Supervised cashiers, operated as manager in absence of Front End Manager. Sold merchandise; operated computerized cash register to conduct sales transactions, handled cash, and made changes as required.
EDUCATION AND CREDENTIALS
Certification in Sales
New York Real Estate Institute – February 2012
Associates of Arts, Business Administration
La Guardia Community College – December 2012
Skills and Technical Proficiencies
- Bi-Lingual, Spanish and English fluency
- Proficient in Internet research; desktop publishing software packages; and graphic presentation
- Windows 7, MS Office Suite 2010 Professional; MS Project; PowerPoint; Word; Excel; Access; and Aleph
COMMUNITY INVOLVEMENT AND EXTRA CURRICULAR
• TOPS For You
• Habitat for Humanity
• Make the Road by walking
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